Water4Life

Support

Need help with gameplay, purchases, advertising or a technical problem? Start here or contact us directly.

Contact Water4Life support

Please include your app version, iOS version and a short description of the problem. Never send payment-card details or Apple Account passwords.

Common questions

How do I restore my Midwood purchase?

Open Water4Life and use the Restore Purchases option from the purchase or settings area. Make sure the device is signed in to the same Apple Account that originally bought the non-consumable unlock.

I bought Midwood but it is still locked.

First try Restore Purchases. If the entitlement is still not recognised, restart the app and check that the App Store purchase completed successfully. If it remains locked, contact us with the app version and iOS version. Do not send payment-card information.

The game is not behaving as expected.

Close and reopen Water4Life, then check whether the problem can be repeated. If it can, send us the plant, screen or feature involved, what you expected to happen, and what happened instead.

How do I report an advertisement problem?

Send us a description of the ad, approximately when it appeared, and why it was inappropriate or malfunctioning. A screenshot is helpful when possible.

How do I change advertising or tracking choices?

Apple tracking permissions can be reviewed in iOS Settings → Privacy & Security → Tracking. Other advertising privacy choices may also be shown inside the app where required.

Does Water4Life require water-industry knowledge?

No. Water4Life uses real treatment concepts, but the game is designed so players can learn the system while playing.

Gameplay issue

Tell us the plant, screen, action and result so we can reproduce the problem.

Purchase issue

Try Restore Purchases first. Apple handles billing; we never need your payment-card details.

Privacy question

Read our Privacy Policy or contact us for a privacy request.